PT
ENPublications
] Macarthur-Bates Inventários De Desenvolvimento Comunicativo. Manual Técnico.. 1st ed. Lusoinfo Multimédia, 2017.
. “Measuring The Quality Of Health Services According To Gender, Age And Intermediate Management Units Using Servqual: Evidence From Portugal”. In 21St Annual Irspm Conference. 21St Annual Irspm Conference. Budapeste (Hungria), 5-7 de setembro, 2017.
. “Measuring The Quality Of Health Services Using Servqual: Evidence From Portugal”. In Handbook Of Research On Modernization And Accountability In Public Sector Management, 300-318. IGI Global. Handbook Of Research On Modernization And Accountability In Public Sector Management, 2018. doi:10.4018/978-1-5225-3731-1.ch014.
