@conference {2833,
	title = {Measuring the quality of health services according to gender, age and Intermediate Management Units using SERVQUAL: Evidence from Portugal},
	booktitle = {21st Annual IRSPM Conference},
	year = {2017},
	address = {Budapeste (Hungria), 5-7 de setembro},
	author = {Ana Isabel Melo and Gon{\c c}alo Santinha and Rosa Lima}
}
