Publications

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Journal Article
Biscaia, Ana Rita, Maria João e Ma Rosa, Patrícia Moura e Sá, and C. Sarrico. Assessing Customer Satisfaction And Loyalty In The Retail Sector. International Journal Of Quality & Reliability Management 34. International Journal Of Quality & Reliability Management (2017): 1508–1529. doi:10.1108/ijqrm-03-2015-0039.

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