Assessing customer satisfaction and loyalty in the retail sector

Título	Assessing customer satisfaction and loyalty in the retail sector
Publication Type	Journal Article
Year of Publication	2017
Authors	Biscaia, ARita, Rosa, MJoão e Ma, Sá, PMoura e, Sarrico, C
Journal	International Journal of Quality & Reliability Management
Volume	34
Pagination	1508–1529
URL	https://doi.org/10.1108%2Fijqrm-03-2015-0039
DOI	10.1108/ijqrm-03-2015-0039