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. “Students' Perceptions Of Quality Assessment: Is There An Option Besides Treating Them As Consumers?”. In Managing Reform In Universities, 135–155. Managing Reform In Universities. London: Palgrave Macmillan, 2012. doi:10.1057/9781137284297_8.
. “A Self-Assessment Of Higher Education Institutions From The Perspective Of The Efqm Excellence Model”. In Quality Assurance In Higher Education. Trends In Regulation, Translation And Transformation, 181-208. Quality Assurance In Higher Education. Trends In Regulation, Translation And Transformation. Dordrecht: Springer, 2007.
