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Melo, A.I., Gonçalo Santinha, and Rosa Lima. “Measuring The Quality Of Health Services Using Servqual: Evidence From Portugal”. In Handbook Of Research On Modernization And Accountability In Public Sector Management, 300-318. IGI Global. Handbook Of Research On Modernization And Accountability In Public Sector Management, 2018. doi:10.4018/978-1-5225-3731-1.ch014.

Melo, A.I., and Hugo Figueiredo. “A Abrangência Das Atividades De Investigação E De Criação Cultural Das Instituições De Ensino Superior Politécnico: Definição De Dimensões De Análise E Seleção De Indicadores”. In Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico: Investigação Aplicada, Criação Cultural E O Impacto Regional, 157-171. Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico: Investigação Aplicada, Criação Cultural E O Impacto Regional. Lisboa: Edições Sílabo, Lda., 2017.

Melo, A.I. “Governance Structures And Performance Management Systems In Universities: A Comparative Study Between The Uk And Portugal”. Dcspt. Dcspt. University of Aveiro, 2012.

Melo, A.I., Gonçalo Santinha, and Rosa Lima. “Measuring The Quality Of Health Services According To Gender, Age And Intermediate Management Units Using Servqual: Evidence From Portugal”. In 21St Annual Irspm Conference. 21St Annual Irspm Conference. Budapeste (Hungria), 5-7 de setembro, 2017.

Melo, A.I., Hugo Figueiredo, Pedro Videira, and Pedro Teixeira. “Performance Management In The Portuguese Higher Education System: Main Patterns And Trends”. In Cher 29Th Annual Conference. Cher 29Th Annual Conference, 2016.

Melo, A.I., and Hugo Figueiredo. “Evaluación Del Desempeño Organizativo De Las Instituciones De Educacion Superior: Indicadores Para La Investigación Aplicada, Creación Cultural Y Su Impacto Territorial”. In Xiii Foro Internacional Sobre La Evaluación De La Calidad De La Investigación Y De La Educación Superior (Fecies). Xiii Foro Internacional Sobre La Evaluación De La Calidad De La Investigación Y De La Educación Superior (Fecies), 2016.

Melo, A.I., and Hugo Figueiredo. “A Abrangência Das Atividades De Investigação E Criação Cultural Das Iesp E O Seu Impacto Societal: Dimensões De Análise E Seleção De Indicadores”. In Seminário “Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico Investigação Aplicada, Criação Cultural E Impacto Societal". Seminário “Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico Investigação Aplicada, Criação Cultural E Impacto Societal", 2016.

Melo, A.I., M. Rosa, Hugo Figueiredo, R. Biscaia, Isabel Machado, G. P Dias, and Pedro Teixeira. “Performance Indicators For Applied Research? Developing An Instrument For Positioning Polytechnic Higher Education Institutions”. In 37Th Eair Annual Forum Krems 2015 “From Here To There: Positioning Higher Education Institutions”. 37Th Eair Annual Forum Krems 2015 “From Here To There: Positioning Higher Education Institutions”, 2015.

Melo, A.I. “Impacto Dos Estágios Curriculares Na Empregabilidade Dos Licenciados: A Visão Dos Stakeholders Internos”. In Seminar “The Impact Of Internships On The Employability Of Graduates”. Seminar “The Impact Of Internships On The Employability Of Graduates”, 2014.

Melo, A.I., and Carlos Rodrigues. “Evaluating The Third Academic Mission: Merely ‘Impressionistic’?”. In 54Th Ersa Congress. 54Th Ersa Congress. 26-29 August, Saint Petersburg, Russia, 2014.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Performance Management Systems In Universities: Do Governance Structures Matter?”. In Pma 2014 Conference. Pma 2014 Conference, 2014.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Performance Management Systems In Higher Education: A Comparative Study Between The Uk And Portugal”. In Pma Symposium 2013. Pma Symposium 2013. Loch Lomond (Escócia), 25-27 de junho, 2013.

Melo, A.I., and Carlos Rodrigues. “Evaluating The Third Academic Mission: Merely 'Impressionistic'?”. In Regional Studies Association European Conference 2013. Regional Studies Association European Conference 2013. Tampere (Finlândia), 5-8 de maio, 2013.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Do Governance Structures Matter? Understanding The Influences On Performance Management Systems In Universities”. In 25Th Cher Conference. 25Th Cher Conference. Belgrado (Sérvia), 10-12 de setembro, 2012.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Factors Influencing Performance Management Systems In Universities: A Comparative Study Between The Uk And Portugal”. In Pma 2012 Conference. Pma 2012 Conference. Cambridge (Reino Unido), 11-13 de julho, 2012.

Melo, A.I. “Public Sector Reform: The State Of Performance Management In Portugal”. In 16Th Irspm Conference. 16Th Irspm Conference. Roma (Itália), 11-13 de abril, 2012.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Managing Performance In Higher Education Institutions: A Comparative Study Between Entrepreneurial Universities”. In Eair 33Rd Forum. Eair 33Rd Forum. Varsóvia (Polónia), 28-31 de agosto, 2011.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “Changes In The Roles, Influences And Accountabilities Of Key Actors In Higher Education Institutions: A Comparative Study Between Portuguese And British Universities”. In 24Th Cher Conference. 24Th Cher Conference. Reykjavik (Islândia), 23-25 de junho, 2011.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “The Use Of Performance Information In British And Portuguese Higher Education Institutions: The Case Of Two Entrepreneurial Universities”. In 15Th Irspm Conference. 15Th Irspm Conference. Dublin (Irlanda), 11-13 de abril, 2011.

Melo, A.I., Cláudia Sarrico, and Z. Radnor. “How Have Performance Management Systems Affected Governance Structures In Portugal: A Case Study”. In 23Rd Cher Conference. 23Rd Cher Conference. Oslo (Noruega), 10-12 de julho, 2010.