<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors></contributors><titles><title><style face="normal" font="default" size="100%">Measuring the quality of health services using SERVQUAL: Evidence from Portugal</style></title><secondary-title><style face="normal" font="default" size="100%">Handbook of Research on Modernization and Accountability in Public Sector Management</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><edition><style face="normal" font="default" size="100%">IGI Global</style></edition><pages><style face="normal" font="default" size="100%">300-318</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>