<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">M. Rosa</style></author><author><style face="normal" font="default" size="100%">P Saraiva</style></author><author><style face="normal" font="default" size="100%">Diz, H.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The development of an Excellence Model for Portuguese higher education institutions</style></title><secondary-title><style face="normal" font="default" size="100%">Total Quality Management</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2001</style></year></dates><number><style face="normal" font="default" size="100%">7</style></number><volume><style face="normal" font="default" size="100%">12</style></volume><pages><style face="normal" font="default" size="100%">1010-1017</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>