%0 Journal Article %J Total Quality Management {&} Business Excellence %D 2015 %T The integration of quality management in higher education institutions: a systematic literature review %A Cláudia Sarrico %A Maria João e Ma Rosa %B Total Quality Management {&} Business Excellence %I Informa {UK} Limited %P 1–17 %8 jul %G eng %U http://dx.doi.org/10.1080/14783363.2015.1050180 %R 10.1080/14783363.2015.1050180