%0 Journal Article %J The {TQM} Journal %D 2017 %T The European standards and guidelines for internal quality assurance %A Cláudia Sarrico %A Maria João e Ma Rosa %B The {TQM} Journal %I Emerald %V 29 %P 342–356 %8 mar %G eng %U https://doi.org/10.1108%2Ftqm-01-2016-0009 %R 10.1108/tqm-01-2016-0009