%0 Journal Article %J International Journal of Quality & Reliability Management %D 2017 %T Assessing customer satisfaction and loyalty in the retail sector %A Ana Rita Biscaia %A Maria João e Ma Rosa %A Patrícia Moura e Sá %A Cláudia Sarrico %B International Journal of Quality & Reliability Management %I Emerald %V 34 %P 1508–1529 %G eng %U https://doi.org/10.1108%2Fijqrm-03-2015-0039 %R 10.1108/ijqrm-03-2015-0039