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Biscaia, Ana Rita, M.  Rosa, Patr\'edcia Moura e S\'e1, and Cl\'e1udia  Sarrico. ?Assessing Customer Satisfaction And Loyalty In The Retail Sector?. International Journal Of Quality & Reliability Management 34. International Journal Of Quality & Reliability Management  (2017): 1508?1529. doi:10.1108/ijqrm-03-2015-0039.\par \par Biscaia, Ana Rita, Hugo  Figueiredo, I.  F\'e9ria, C.  Borralho, and M.  Rosa. ?A Especificidade Da Avalia\'e7\'e3o De Desempenho Do Ensino Superior Polit\'e9cnico: Proposta De Um Sistema De Posicionamento Das Iesp?. In Indicadores De Desempenho Para As Institui\'e7\'f5es De Ensino Superior Polit\'e9cnico Investiga\'e7\'e3o Aplicada, Cria\'e7\'e3o Cultural E Impacto Regional. Indicadores De Desempenho Para As Institui\'e7\'f5es De Ensino Superior Polit\'e9cnico Investiga\'e7\'e3o Aplicada, Cria\'e7\'e3o Cultural E Impacto Regional. Lisboa: Edi\'e7\'f5es S\'edlabo, 2017.\par \par Biscaia, Ana Rita, Pedro  Teixeira, V.  Rocha, and M.F.  Cardoso. ?Higher Education, Human Capital, And Regional Dynamics In Southern Europe?. Advances In Spatial Science. Advances In Spatial Science  (2017): 323-344. doi:10.1007/978-3-319-49818-8_14.\par \par }