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Sarrico, Cl\'e1udia, and A.I.  Melo. ?Let The Devil Choose: Frustration Or Anxiety In The Wake Of Performance Measurement In Universities?. In Managing Reform In Universities: The Dynamics Of Culture, Identity And Organisational Change, 81-97. Managing Reform In Universities: The Dynamics Of Culture, Identity And Organisational Change. Houndmills: Palgrave, 2012. doi:10.1057/9781137284297.\par \par }