TY - JOUR T1 - Assessing customer satisfaction and loyalty in the retail sector JF - International Journal of Quality & Reliability Management Y1 - 2017 A1 - Ana Rita Biscaia A1 - Maria João e Ma Rosa A1 - Patrícia Moura e Sá A1 - Cláudia Sarrico PB - Emerald VL - 34 UR - https://doi.org/10.1108%2Fijqrm-03-2015-0039 ER -