@inbook {Cardoso_2012,
	title = {Students{\textquoteright} perceptions of quality assessment: Is there an option besides treating them as consumers?},
	booktitle = {Managing Reform in Universities},
	year = {2012},
	pages = {135{\textendash}155},
	publisher = {Palgrave Macmillan},
	organization = {Palgrave Macmillan},
	address = {London},
	doi = {10.1057/9781137284297_8},
	url = {https://doi.org/10.1057\%2F9781137284297_8},
	author = {S{\'o}nia Cardoso and B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
@inbook {3138,
	title = {A self-assessment of higher education institutions from the perspective of the EFQM Excellence Model},
	booktitle = {Quality assurance in higher education. Trends in regulation, translation and transformation},
	year = {2007},
	pages = {181-208},
	publisher = {Springer},
	organization = {Springer},
	address = {Dordrecht},
	author = {Maria Jo{\~a}o e Ma Rosa and Alberto Amaral},
	editor = {D.F. Westerheijden and B. Stensaker and Maria Jo{\~a}o e Ma Rosa}
}
