@proceedings {Melo2013,
	title = {Administrative modernisation and e-government: The case of {\'A}gueda | A moderniza{\c c}{\~a}o administrativa e o governo eletr{\'o}nico: O caso de {\'A}gueda},
	year = {2013},
	pages = {782-787},
	address = {Lisbon, 19-22 June},
	author = {Santos, P. and Ana Sofia Melo and G. P. Dias}
}
