@article {Biscaia_2017,
	title = {Assessing customer satisfaction and loyalty in the retail sector},
	journal = {International Journal of Quality \& Reliability Management},
	volume = {34},
	number = {9},
	year = {2017},
	pages = {1508{\textendash}1529},
	publisher = {Emerald},
	doi = {10.1108/ijqrm-03-2015-0039},
	url = {https://doi.org/10.1108\%2Fijqrm-03-2015-0039},
	author = {Ana Rita Biscaia and Maria Jo{\~a}o e Ma Rosa and Patr{\'\i}cia Moura e S{\'a} and Cl{\'a}udia Sarrico}
}
@inbook {Biscaia2017,
	title = {A especificidade da avalia{\c c}{\~a}o de desempenho do ensino superior polit{\'e}cnico: Proposta de um sistema de posicionamento das IESP},
	booktitle = {Indicadores de desempenho para as institui{\c c}{\~o}es de ensino superior polit{\'e}cnico investiga{\c c}{\~a}o aplicada, cria{\c c}{\~a}o cultural e impacto regional},
	year = {2017},
	publisher = {Edi{\c c}{\~o}es S{\'\i}labo},
	organization = {Edi{\c c}{\~o}es S{\'\i}labo},
	address = {Lisboa},
	isbn = {978-972-618-875-9},
	author = {Ana Rita Biscaia and Hugo Figueiredo and I. F{\'e}ria and C. Borralho and Maria Jo{\~a}o e Ma Rosa},
	editor = {Sandra Sa{\'u}de and Ana Isabel Melo and C. Borralho and G. P. Dias and Hugo Figueiredo and Isabel Machado and I. F{\'e}ria and Paula Rocha and R. Biscaia and S. Lopes}
}
@article {Biscaia2017323,
	title = {Higher education, human capital, and regional dynamics in Southern Europe},
	journal = {Advances in Spatial Science},
	number = {9783319498171},
	year = {2017},
	note = {cited By 0},
	pages = {323-344},
	doi = {10.1007/978-3-319-49818-8_14},
	url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85020185530\&doi=10.1007\%2f978-3-319-49818-8_14\&partnerID=40\&md5=2739d891af7e06fdb5d08c475ac6471b},
	author = {Ana Rita Biscaia and P. Teixeira and V. Rocha and M.F. Cardoso}
}
