@conference {2847,
	title = {Factors influencing performance management systems in universities: A comparative study between the UK and Portugal},
	booktitle = {PMA 2012 Conference},
	year = {2012},
	address = {Cambridge (Reino Unido), 11-13 de julho},
	author = {Ana Sofia Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
