@inbook {2716,
	title = {Measuring the quality of health services using SERVQUAL: Evidence from Portugal},
	booktitle = {Handbook of Research on Modernization and Accountability in Public Sector Management},
	year = {2018},
	pages = {300-318},
	edition = {IGI Global},
	doi = {10.4018/978-1-5225-3731-1.ch014}
}
@inbook {2830,
	title = {A abrang{\^e}ncia das atividades de investiga{\c c}{\~a}o e de cria{\c c}{\~a}o cultural das institui{\c c}{\~o}es de ensino superior polit{\'e}cnico: Defini{\c c}{\~a}o de dimens{\~o}es de an{\'a}lise e sele{\c c}{\~a}o de indicadores},
	booktitle = {Indicadores de Desempenho para as Institui{\c c}{\~o}es de Ensino Superior Polit{\'e}cnico: Investiga{\c c}{\~a}o Aplicada, Cria{\c c}{\~a}o Cultural e o Impacto Regional},
	year = {2017},
	pages = {157-171},
	publisher = {Edi{\c c}{\~o}es S{\'\i}labo, Lda.},
	organization = {Edi{\c c}{\~o}es S{\'\i}labo, Lda.},
	address = {Lisboa},
	author = {Ana Isabel Melo and Hugo Figueiredo},
	editor = {Sandra Sa{\'u}de and Maria Jo{\~a}o e Ma Rosa and Ana Isabel Melo and C. Borralho and Hugo Figueiredo and Isabel Machado and I. F{\'e}ria and Paula Rocha and R. Biscaia and S. Lopes}
}
@conference {2833,
	title = {Measuring the quality of health services according to gender, age and Intermediate Management Units using SERVQUAL: Evidence from Portugal},
	booktitle = {21st Annual IRSPM Conference},
	year = {2017},
	address = {Budapeste (Hungria), 5-7 de setembro},
	author = {Ana Isabel Melo and Gon{\c c}alo Santinha and Rosa Lima}
}
@conference {2837,
	title = {A abrang{\^e}ncia das atividades de investiga{\c c}{\~a}o e cria{\c c}{\~a}o cultural das IESP e o seu impacto societal: Dimens{\~o}es de an{\'a}lise e sele{\c c}{\~a}o de indicadores},
	booktitle = {Semin{\'a}rio {\textquotedblleft}Indicadores de desempenho para as institui{\c c}{\~o}es de ensino superior polit{\'e}cnico investiga{\c c}{\~a}o aplicada, cria{\c c}{\~a}o cultural e impacto societal"},
	year = {2016},
	author = {Ana Isabel Melo and Hugo Figueiredo}
}
@conference {2836,
	title = {Evaluaci{\'o}n del desempe{\~n}o organizativo de las instituciones de educacion superior: Indicadores para la investigaci{\'o}n aplicada, creaci{\'o}n cultural y su impacto territorial},
	booktitle = {XIII Foro Internacional Sobre La Evaluaci{\'o}n De La Calidad De La Investigaci{\'o}n Y De La Educaci{\'o}n Superior (FECIES)},
	year = {2016},
	author = {Ana Isabel Melo and Hugo Figueiredo}
}
@conference {2834,
	title = {Performance management in the Portuguese higher education system: Main patterns and trends},
	booktitle = {CHER 29th Annual Conference},
	year = {2016},
	author = {Ana Isabel Melo and Hugo Figueiredo and Pedro Videira and P. Teixeira}
}
@inbook {Ana_Isabel_Melo15681680,
	title = {Performance management systems and their influence on the governance structures of Portuguese universities: A case study},
	booktitle = {Incentives and performance},
	year = {2015},
	pages = {81-97},
	publisher = {Springer International Publishing Switzerland},
	organization = {Springer International Publishing Switzerland},
	address = {Cham},
	doi = {10.1007/978-3-319-09785-5\_25},
	url = {http://doi.org/10.1007/978-3-319-09785-5\_25},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico}
}
@conference {2840,
	title = {Performance indicators for applied research? Developing an instrument for positioning polytechnic higher education institutions},
	booktitle = {37th EAIR Annual Forum KREMS 2015 {\textquotedblleft}From Here to There: Positioning Higher Education Institutions{\textquotedblright}},
	year = {2015},
	author = {Ana Isabel Melo and Maria Jo{\~a}o e Ma Rosa and Hugo Figueiredo and R. Biscaia and Isabel Machado and G. P. Dias and P. Teixeira}
}
@article {Sarrico2015,
	title = {Performance management systems and their influence on the governance structures of portuguese universities: A case study},
	journal = {Incentives and Performance: Governance of Research Organizations},
	year = {2015},
	pages = {413-430}
}
@conference {2841,
	title = {Impacto dos est{\'a}gios curriculares na empregabilidade dos licenciados: A vis{\~a}o dos stakeholders internos},
	booktitle = {Seminar {\textquotedblleft}The Impact of Internships on the Employability of Graduates{\textquotedblright}},
	year = {2014},
	author = {Ana Isabel Melo}
}
@conference {2842,
	title = {Evaluating the third academic mission: Merely {\textquoteleft}impressionistic{\textquoteright}?},
	booktitle = {54th ERSA Congress},
	year = {2014},
	address = {26-29 August, Saint Petersburg, Russia},
	author = {Ana Isabel Melo and Carlos Rodrigues}
}
@conference {2843,
	title = {Performance management systems in universities: Do governance structures matter?},
	booktitle = {PMA 2014 Conference},
	year = {2014},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2845,
	title = {Evaluating the third academic mission: Merely {\textquoteright}impressionistic{\textquoteright}?},
	booktitle = {Regional Studies Association European Conference 2013},
	year = {2013},
	address = {Tampere (Finl{\^a}ndia), 5-8 de maio},
	author = {Ana Isabel Melo and Carlos Rodrigues}
}
@conference {2844,
	title = {Performance management systems in higher education: A comparative study between the UK and Portugal},
	booktitle = {PMA Symposium 2013},
	year = {2013},
	address = {Loch Lomond (Esc{\'o}cia), 25-27 de junho},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2846,
	title = {Do governance structures matter? Understanding the influences on performance management systems in universities},
	booktitle = {25th CHER Conference},
	year = {2012},
	address = {Belgrado (S{\'e}rvia), 10-12 de setembro},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2847,
	title = {Factors influencing performance management systems in universities: A comparative study between the UK and Portugal},
	booktitle = {PMA 2012 Conference},
	year = {2012},
	address = {Cambridge (Reino Unido), 11-13 de julho},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2848,
	title = {Public sector reform: The state of performance management in Portugal},
	booktitle = {16th IRSPM Conference},
	year = {2012},
	address = {Roma (It{\'a}lia), 11-13 de abril},
	author = {Ana Isabel Melo}
}
@mastersthesis {2832,
	title = {Governance structures and performance management systems in universities: A comparative study between the UK and Portugal},
	volume = {Ph.D},
	year = {2012},
	school = {University of Aveiro},
	address = {Aveiro},
	author = {Ana Isabel Melo}
}
@conference {2849,
	title = {Managing performance in higher education institutions: A comparative study between entrepreneurial universities},
	booktitle = {EAIR 33rd Forum},
	year = {2011},
	address = {Vars{\'o}via (Pol{\'o}nia), 28-31 de agosto},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2851,
	title = {Changes in the roles, influences and accountabilities of key actors in higher education institutions: A comparative study between Portuguese and British universities},
	booktitle = {24th CHER Conference},
	year = {2011},
	address = {Reykjavik (Isl{\^a}ndia), 23-25 de junho},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2852,
	title = {The use of performance information in British and Portuguese higher education institutions: The case of two entrepreneurial universities},
	booktitle = {15th IRSPM Conference},
	year = {2011},
	address = {Dublin (Irlanda), 11-13 de abril},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@article {Sarrico2010,
	title = {The influence of performance management systems on key actors in universities, The case of an English university},
	journal = {Public Management Review},
	volume = {12},
	number = {2},
	year = {2010},
	pages = {233-254}
}
@article {Melo2010,
	title = {The influence of performance management systems on key actors in universities, The case of an English university},
	journal = {Public Management Review},
	volume = {12},
	number = {2},
	year = {2010},
	pages = {233-254},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2853,
	title = {How have performance management systems affected governance structures in Portugal: A case study},
	booktitle = {23rd CHER Conference},
	year = {2010},
	address = {Oslo (Noruega), 10-12 de julho},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2855,
	title = {Understanding the effect of performance management systems on the governance of universities: The case of a Portuguese university},
	booktitle = {14th IRSPM Conference},
	year = {2010},
	address = {Bern (Switzerland): 7-9 April},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2856,
	title = {The impact of performance management systems on the governance of universities: The case of an English university},
	booktitle = {22nd CHER Conference},
	year = {2009},
	address = {Porto (Portugal), September 10-12},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2858,
	title = {The effect of performance management systems on the governance of universities: The case of an English university},
	booktitle = {EGPA Conference 2008},
	year = {2008},
	address = {Rotterdam (The Netherlands), September 3-6},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2860,
	title = {The effects of NPM on the measurement, reporting and management of performance in higher education: A comparative study between Portuguese and British universities},
	booktitle = {Workshop organizado pelo European Consortium for Political Research (ECPR)},
	year = {2008},
	address = {Rennes (France), April 11-16},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2859,
	title = {Governance structures and performance management systems in universities},
	booktitle = {Research Meeting of the Operations Management Group of the Warwick Business School},
	year = {2008},
	address = {University of Warwick, Coventry (UK), May 21},
	author = {Ana Isabel Melo}
}
@conference {2857,
	title = {Governance structures and performance management systems in higher education},
	booktitle = {21st CHER Conference},
	year = {2008},
	address = {Pavia (Italy), September 11-13},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@article {Ana_Isabel_Melo11132682,
	title = {Governance structures and performance measurement and management in the Portuguese and British higher education systems},
	journal = {Public - ESADE{\textquoteright}s IDGP Newsletter},
	year = {2008},
	pages = {16},
	issn = {2013-2506},
	author = {Ana Isabel Melo}
}
@article {Ana_Isabel_Melo11132390,
	title = {Research design for analysing the relationship between governance structures and performance management systems in universities},
	journal = {Reflecting Education},
	volume = {4},
	year = {2008},
	pages = {68-81},
	issn = {1746-9082},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2861,
	title = {How do governance structures influence the way performance is measured and managed in higher education institutions? A comparative study between Portuguese and British universities},
	booktitle = {European Science Foundation-LiU Conference},
	year = {2007},
	address = {Vadstena (Sweden), September 15-19},
	author = {Ana Isabel Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
@conference {2862,
	title = {The role of public managers on organisational performance measurement and management. The case of higher education institutions. A comparative study of Portugal and the UK},
	booktitle = {Semin{\'a}rio do Centro de Estudos em Governa{\c c}{\~a}o e Politicas P{\'u}blicas (CEGOPP)},
	year = {2006},
	address = {Aveiro (Portugal), Universidade de Aveiro, May 12},
	author = {Ana Isabel Melo}
}
@conference {2863,
	title = {Com{\'e}rcio em {\'A}gueda: Que futuro?},
	booktitle = {XII Encontro da Associa{\c c}{\~a}o Portuguesa para o Desenvolvimento Regional (APDR)},
	year = {2006},
	address = {Viseu (Portugal), Instituto Polit{\'e}cnico de Viseu, September 15-17},
	author = {Ana Isabel Melo and E. Brito}
}
@article {Ana_Isabel_Melo11132466,
	title = {Distritos industriais marshallianos: O caso de {\'A}gueda},
	journal = {Revista Portuguesa de Estudos Regionais},
	volume = {12},
	year = {2006},
	pages = {29-51},
	issn = {1645-586X},
	author = {Ana Isabel Melo}
}
@conference {2864,
	title = {The Bologna Process in Portugal and at the University of Aveiro},
	booktitle = {Primera Reuni{\'o}n De La Red Europea De Grado En Comercio},
	year = {2005},
	address = {Alicante (Espanha), Universidad de Alicante, September 27-28},
	author = {Ana Isabel Melo}
}
@conference {2865,
	title = {{\'A}gueda: Um distrito industrial marshalliano?},
	booktitle = {11{\textordmasculine} Encontro da Associa{\c c}{\~a}o Portuguesa para o Desenvolvimento Regional (APDR)},
	year = {2005},
	address = {Faro (Portugal), Faculdade de Economia (Universidade do Algarve), September 16-18},
	author = {Ana Isabel Melo}
}
@conference {2866,
	title = {The dynamics and the competitiveness of the metal furniture sector in the distrito of Aveiro},
	booktitle = {44th European Congress of the European Regional Science Association (ERSA)},
	year = {2004},
	address = {Porto (Portugal), Faculdade de Economia (Universidade do Porto), August 25-29},
	author = {Ana Isabel Melo and E. Brito}
}
@conference {2867,
	title = {The Portuguese wine in international markets},
	booktitle = {XXIII World Congress of Vine and Wine and the 78th General Assembly of the International Organisation of Vine and Wine (OIV)},
	year = {1998},
	address = {Lisboa (Portugal), Centro Cultural de Bel{\'e}m, June 23-26},
	author = {Ana Isabel Melo and H. Albergaria and A. Martins}
}
