@article {Manatos_2015, title = {The integration of quality management in higher education institutions: a systematic literature review}, journal = {Total Quality Management {\&} Business Excellence}, year = {2015}, month = {jul}, pages = {1{\textendash}17}, publisher = {Informa {UK} Limited}, doi = {10.1080/14783363.2015.1050180}, url = {http://dx.doi.org/10.1080/14783363.2015.1050180}, author = {Cl{\'a}udia Sarrico and Maria Jo{\~a}o e Ma Rosa} }