@article {Manatos_2017,
	title = {The European standards and guidelines for internal quality assurance},
	journal = {The {TQM} Journal},
	volume = {29},
	number = {2},
	year = {2017},
	month = {mar},
	pages = {342{\textendash}356},
	publisher = {Emerald},
	doi = {10.1108/tqm-01-2016-0009},
	url = {https://doi.org/10.1108\%2Ftqm-01-2016-0009},
	author = {Cl{\'a}udia Sarrico and Maria Jo{\~a}o e Ma Rosa}
}
