@inbook {3172,
	title = {Is there a bridge between quality and quality assurance?},
	booktitle = {Managing reform in universities. The dynamics of culture, identity and organisational change},
	year = {2012},
	pages = {114{\textendash}134},
	publisher = {Palgrave Macmillan},
	organization = {Palgrave Macmillan},
	address = {Chippenham and Eastbourne},
	author = {Maria Jo{\~a}o e Ma Rosa and Alberto Amaral},
	editor = {B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
