@inbook {3169,
	title = {Implementing quality management systems in higher education institutions},
	booktitle = {Quality assurance and management},
	year = {2012},
	publisher = {INTECH},
	organization = {INTECH},
	address = {Croatia},
	author = {Maria Jo{\~a}o e Ma Rosa and Cl{\'a}udia Sarrico and Alberto Amaral},
	editor = {M. Savsar}
}
