@inbook {3138, title = {A self-assessment of higher education institutions from the perspective of the EFQM Excellence Model}, booktitle = {Quality assurance in higher education. Trends in regulation, translation and transformation}, year = {2007}, pages = {181-208}, publisher = {Springer}, organization = {Springer}, address = {Dordrecht}, author = {Maria Jo{\~a}o e Ma Rosa and Alberto Amaral}, editor = {D.F. Westerheijden and B. Stensaker and Maria Jo{\~a}o e Ma Rosa} }