@inbook {3138,
	title = {A self-assessment of higher education institutions from the perspective of the EFQM Excellence Model},
	booktitle = {Quality assurance in higher education. Trends in regulation, translation and transformation},
	year = {2007},
	pages = {181-208},
	publisher = {Springer},
	organization = {Springer},
	address = {Dordrecht},
	author = {Maria Jo{\~a}o e Ma Rosa and A. Amaral},
	editor = {D.F. Westerheijden and B. Stensaker and Maria Jo{\~a}o e Ma Rosa}
}
