@conference {2856,
	title = {The impact of performance management systems on the governance of universities: The case of an English university},
	booktitle = {22nd CHER Conference},
	year = {2009},
	address = {Porto (Portugal), September 10-12},
	author = {Ana Sofia Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
