@conference {2855,
	title = {Understanding the effect of performance management systems on the governance of universities: The case of a Portuguese university},
	booktitle = {14th IRSPM Conference},
	year = {2010},
	address = {Bern (Switzerland): 7-9 April},
	author = {A.I. Melo and Cl{\'a}udia Sarrico and Z. Radnor}
}
