@article {Maria_de_Lourdes_Machado-Taylor32787756, title = {Estudo sobre a satisfa{\c c}{\~a}o dos estudantes: Criar as vantagens distintivas atrav{\'e}s da gest{\~a}o estrat{\'e}gica das matr{\'\i}culas [Study on student satisfaction: Creating the distinctive advantages through Strategic Enrolment Management]}, journal = {Administra{\c c}{\~a}o Educacional}, volume = {7/8}, year = {2010}, pages = {17-32} }