@inbook {Ana_Isabel_Melo11132386,
	title = {Let the devil choose: Frustration or anxiety in the wake of performance measurement in universities},
	booktitle = {Managing reform in universities: The dynamics of culture, identity and organisational change},
	year = {2012},
	pages = {81-97},
	publisher = {Palgrave},
	organization = {Palgrave},
	address = {Houndmills},
	doi = {10.1057/9781137284297},
	url = {http://doi.org/10.1057/9781137284297},
	author = {Cl{\'a}udia Sarrico and Ana Sofia Melo},
	editor = {B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
