@inbook {Diana_Dias31321741, title = {Assessment as a tool for different kinds of action: From quality management to compliance and control}, booktitle = {Quality assessment for higher education in Europe}, year = {2007}, pages = {43-53}, publisher = {Portland Press}, organization = {Portland Press}, address = {London}, author = {D. Dias and Alberto Amaral and Maria Jo{\~a}o e Ma Rosa and A. Tavares}, editor = {A. Cavalli} }