@article {Rosa2017,
	title = {The integration of quality management in higher education institutions: A systematic literature review},
	journal = {Total Quality Management and Business Excellence},
	volume = {28},
	number = {1-2},
	year = {2017},
	pages = {159-175},
	author = {Cl{\'a}udia Sarrico and Maria Jo{\~a}o e Ma Rosa}
}
