@article {Manatos_2017,
	title = {Quality management in universities: Towards an integrated approach?},
	journal = {International Journal of Quality \& Reliability Management},
	year = {2017},
	pages = {00{\textendash}00},
	publisher = {Emerald},
	doi = {10.1108/ijqrm-04-2016-0046},
	url = {https://doi.org/10.1108\%2Fijqrm-04-2016-0046},
	author = {Maria Jo{\~a}o e Ma Rosa and Cl{\'a}udia Sarrico},
	editor = {Ton van der Wiele}
}
