@inbook {Manatos_2016, title = {The integration of quality management in universities}, booktitle = {Global challenges, national initiatives, and institutional responses. The transformation of higher education}, year = {2016}, pages = {143{\textendash}158}, publisher = {Sense Publishers}, organization = {Sense Publishers}, address = {Rotterdam}, doi = {10.1007/978-94-6300-675-0_8}, url = {https://doi.org/10.1007\%2F978-94-6300-675-0_8}, author = {Cl{\'a}udia Sarrico and Maria Jo{\~a}o e Ma Rosa}, editor = {Cl{\'a}udia Sarrico and P. Teixeira and Ant{\'o}nio Magalh{\~a}es and L.G. Veiga and Maria Jo{\~a}o e Ma Rosa and Teresa Carvalho} }