@inbook {Manatos_2016,
	title = {The integration of quality management in universities},
	booktitle = {Global challenges, national initiatives, and institutional responses. The transformation of higher education},
	year = {2016},
	pages = {143{\textendash}158},
	publisher = {Sense Publishers},
	organization = {Sense Publishers},
	address = {Rotterdam},
	doi = {10.1007/978-94-6300-675-0_8},
	url = {https://doi.org/10.1007\%2F978-94-6300-675-0_8},
	author = {Cl{\'a}udia Sarrico and Maria Jo{\~a}o e Ma Rosa},
	editor = {Cl{\'a}udia Sarrico and P. Teixeira and A. Magalh{\~a}es and L.G. Veiga and Maria Jo{\~a}o e Ma Rosa and Teresa Carvalho}
}
