@inbook {Manatos_2017,
	title = {The perceptions of quality management by universities{\textquoteright} internal stakeholders},
	booktitle = {The university as a critical institution?},
	year = {2017},
	pages = {157{\textendash}172},
	publisher = {Sense Publishers},
	organization = {Sense Publishers},
	address = {Rotterdam},
	doi = {10.1007/978-94-6351-116-2_9},
	url = {https://doi.org/10.1007\%2F978-94-6351-116-2_9},
	author = {Maria Jo{\~a}o e Ma Rosa and Cl{\'a}udia Sarrico},
	editor = {R. Deem and H. Eggins}
}
