@article {RID:0909150650393-11,
	title = {An integrated framework based on the ECSI approach to link mould customers{\textquoteright} satisfaction and product design},
	journal = {Total Quality Management and Business Excellence},
	volume = {21},
	number = {12},
	year = {2010},
	pages = {1383-1401},
	author = {I. Ferreira and Jos{\'e} Ant{\'o}nio Sarsfield Cabral and P Saraiva}
}
