<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">A.I. Melo</style></author><author><style face="normal" font="default" size="100%">Gonçalo Santinha</style></author><author><style face="normal" font="default" size="100%">Rosa Lima</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Measuring the quality of health services according to gender, age and Intermediate Management Units using SERVQUAL: Evidence from Portugal</style></title><secondary-title><style face="normal" font="default" size="100%">21st Annual IRSPM Conference</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><pub-location><style face="normal" font="default" size="100%">Budapeste (Hungria), 5-7 de setembro</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>