Melo, Ana Sofia, Gonçalo  Santinha, and Rosa  Lima. ?Measuring The Quality Of Health Services Using Servqual: Evidence From Portugal?. In Handbook Of Research On Modernization And Accountability In Public Sector Management, 300-318. IGI Global. Handbook Of Research On Modernization And Accountability In Public Sector Management, 2018. doi:10.4018/978-1-5225-3731-1.ch014.

Macarthur-Bates Inventários De Desenvolvimento Comunicativo. Manual Técnico.. 1st ed. Lusoinfo Multimédia, 2017.

Melo, Ana Sofia, Gonçalo  Santinha, and Rosa  Lima. ?Measuring The Quality Of Health Services According To Gender, Age And Intermediate Management Units Using Servqual: Evidence From Portugal?. In 21St Annual Irspm Conference. 21St Annual Irspm Conference. Budapeste (Hungria), 5-7 de setembro, 2017.