TY - JOUR T1 - Quality management in universities: Towards an integrated approach? JF - International Journal of Quality & Reliability Management Y1 - 2018 A1 - Maria João e Ma Rosa A1 - Cláudia Sarrico PB - Emerald VL - 35 UR - https://doi.org/10.1108%2Fijqrm-04-2016-0046 ER -